Autoroute Bug

Encountered one of the most bizarre software bugs I’ve ever come across today.



Microsoft Autoroute
2003 installed on a laptop. Crashes upon loading with an "This program
has encountered an error". My first reaction was that this was a
corrupt file. So I uninstalled the application, then re-installed it.
One reboot later… no joy.




So I uninstalled, and re-installed to a different directory. Rebooted… no joy.



Finally I did what I should have done to begin with, consulted with the Microsoft Knowledge Base. It gave me the workaround at http://tinyurl.com/b3k48



The problem? A
network based printer had been installed, but couldn’t be contacted.
Now without that KB article, can you tell me one person who’s instinct
would have been to associate a problem with a Route Finding application
to a network printer?




The majority of problems you come across are usually fixed by common sense and routine, not by the Microsoft Knowledgebase. In fact, looking for KB articles addressing issues in Microsoft Autoroute or a game like Age of Empires
is the last thing I’d expect to do, but articles do exist for them and
you can be sure what my first port of call is the next time I encounter
a problem with a Microsoft app…


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