How (not) to build good relationships with end-users

I was asked to join the IT Team of one of my largest customers recently as part of their annual Quiz night. Teams from every other department competed for a set of Trophies and bottles of wine.

Well, we did rather well on one front – we won! However, one unfortunate side effect of winning is that you can be rather less than gracious winners and therefore fail to ingratiate yourself to the masses. I believe this is what we did in over-enthusiastic celebrations, team photos, unwanted acceptance speech and fending off accusations of cheating ("They used a Palm!" – "We did not – it was a PocketPC!") all to the sounds of "If you all hate IT clap your hands" from the onlooking throngs.

Not a good way to endear yourself to your end-users. But all was smiles afterwards, after all – like a good panto villain, everybody loves to hate those of us who are gifted with super-intelligence, good looks and incredible humility don’t they?


1 Response to “How (not) to build good relationships with end-users”

  1. 1 Matt May 8, 2006 at 6:30 pm

    You always have, and will forever be, a natural heel 😉

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


Tubblog on Twitter


Enter your email address to subscribe to Tubblog and receive notifications of new posts by email.

Join 48 other followers

Microsoft Small Business Specialist Logo
Computer Weekly Blog Awards 2010 Logo
MSP Mentor 250 Logo
SMB 150 List Logo
International Association of Microsoft Channel Partners Logo Registered & Protected

%d bloggers like this: