How (not) to build good relationships with end-users

I was asked to join the IT Team of one of my largest customers recently as part of their annual Quiz night. Teams from every other department competed for a set of Trophies and bottles of wine.

Well, we did rather well on one front – we won! However, one unfortunate side effect of winning is that you can be rather less than gracious winners and therefore fail to ingratiate yourself to the masses. I believe this is what we did in over-enthusiastic celebrations, team photos, unwanted acceptance speech and fending off accusations of cheating ("They used a Palm!" – "We did not – it was a PocketPC!") all to the sounds of "If you all hate IT clap your hands" from the onlooking throngs.

Not a good way to endear yourself to your end-users. But all was smiles afterwards, after all – like a good panto villain, everybody loves to hate those of us who are gifted with super-intelligence, good looks and incredible humility don’t they?

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1 Response to “How (not) to build good relationships with end-users”


  1. 1 Matt May 8, 2006 at 6:30 pm

    You always have, and will forever be, a natural heel 😉


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