Things I’ve Learnt This Month

As August draws to a close, here is a selection of random stuff I’ve learnt (or had to re-learn) as a Business Owner this month.

  • Risk Management doesn’t just mean Health and Safety – it means planning for the worst in any scenario
  • Invoicing on time is really, really important
  • Taking on employees won’t magically free up all of your time to do more important things – in fact it will take up more of your time… initially, at least
  • Understand that some suppliers simply don’t understand good Customer Service – by all means register your complaint at their feckless behaviour, but don’t expect them to respond to it – don’t try to change them, simply don’t give them your business anymore
  • If an Supplier you’ve never dealt with before says they’ve got an item in stock on their web-site – don’t believe them
  • If an Supplier you’ve never dealt with before says they’ve got an item in stock over the telephone – still don’t believe them
  • Don’t deal with Suppliers you’ve never dealt with before – unless they’ve been recommended to you by a respected peer
  • If you’ve not put your prices up in the last twelve months, put them up today – it’s the quickest way to increase profits without winning any new work
  • Get your Engineers to carry spare USB, Ethernet, Modem and Power Cables in their work-kit and leave ample spares on client sites – when you’re ultra-busy and have to waste 30 minutes travel-time in a round-trip to collect a £0.69p cable, this point becomes especially relevant
  • Always copy the SBS Installation CD’s onto the Server Hard Disk to save yourself a trip to site
  • Never ask a client to put a SBS Installation CD into a Server CD-ROM – they’ll probably end up putting in the Parallel Port, or the UPS, or the Toilet Cistern…
  • Label every plug for future reference
  • Never remove an unlabelled plug assuming it’s a monitor – you’ll undoubtedly find it’s a server…
  • When you’re feeling a bit uninspired, aimlessly Facebook is not the place to look to for inspiration – read a chapter from a good motivational book instead
  • You can’t do it all on your own – don’t be afraid to ask for help
  • When you’re feeling low, kind words from peers can be a real boost
  • And remember that a kind word from you to a peer might help lift them when they need it too
  • Don’t work on a problem for more than an hour before asking someone for a fresh perspective
  • Don’t miss breakfast or lunch, and regularly get a good nights sleep
  • If something is urgent, pick up the ‘phone and call them instead of e-mailing them
  • Been putting off making a ‘phone call? What’s stopping you from making it right now?

If any of the above seems bleeding obvious, then that’s because it most certainly is – but I’m guessing you’ve got a similar story to share so feel free to leave comments with your stunning realisations, I’d love to read ’em. 🙂

Advertisements

2 Responses to “Things I’ve Learnt This Month”


  1. 1 Gareth August 29, 2008 at 6:13 pm

    "Thank you" buys a lot and costs little.

  2. 2 James August 29, 2008 at 10:38 pm

    August\’s Lessons:
    Assume the customer is stupid.
    Plan everything for them
    Document everything for them
    Document the entire time line of a project – highlighting their responsibilities
    Add a 300% margin for error when BT are involved with the Phones / Broadband / Website…in fact make that 500%.
    Don\’t let them run away with their own expectations of a project – establish their expectations, then beat them (the expectations, not the customer with a stick however tempting)
    Have a spare 3G mobile broadband modem at all times along with a 3G router – yup, BT again!!!
    Despite manufacturer\’s recommendations, 10 PCs and 10 IP phones will run on one 3G connection but don\’t expect it to fly!
     Here\’s to September!


Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Archives

Tubblog on Twitter

LinkedIn

Enter your email address to subscribe to Tubblog and receive notifications of new posts by email.

Join 48 other followers

Microsoft Small Business Specialist Logo
Computer Weekly Blog Awards 2010 Logo
MSP Mentor 250 Logo
SMB 150 List Logo
International Association of Microsoft Channel Partners Logo
MyFreeCopyright.com Registered & Protected

%d bloggers like this: