Posts Tagged 'PSA'

Interview with Autotask CEO, Mark Cattini

One of the keynote speakers at last weeks GFI Max UK User Conference was Autotask CEO, Mark Cattini.

Cattini took over as CEO at Autotask in November, 2010 and since that time the company has begun implementing a global strategy which has included opening a UK office which now employs some ten full-time staff, an Australian, Chinese and Indian office, and the announcement that it is localising it’s PSA tool with translations into six different languages – German, Mandarin Chinese, French, Spanish, Italian and Japanese. It’s hard not to believe that more translations are on the drawing board too.

This blog has a fair proportion of readers in Europe, and in recent weeks I’ve received a fair number of e-mails from MSP’s and aspiring MSP’s in the French and German market who have been asking me about Autotask’s plans for localisation. I’d go as far as to say these markets have been screaming out for a localised PSA product, thus the excitement at the announcement.

I was fortunate enough to sit down at the GFI Max Conference with Cattini to chat at length about how he sees the international MSP marketplace, and to record a video to specifically get his overview on the localisation of the Autotask PSA tool.

Interview with Mark Cattini, Autotask CEO

Thanks for Mark Cattini for sharing his time and recording our short video interview – very much appreciated.

Exciting times in the European MSP market! Will you be taking advantage of the localisation of Autotask? Let me know your thoughts either in the comments below or by getting in touch.

 

Richard Tubb is an IT Business Consultant who works with ambitious IT companies who want to grow their businesses in a scalable and sustainable way. He is also a Microsoft UK Small Business Specialist Partner Area Lead (PAL) and the elected chair of the CompTIA UK Channel Community. You can e-mail him atrichard@tubblog.co.uk or connect with him via Twitter and LinkedIn.

Take a look at MSPComparison.com

I’m often asked for my opinion of the tools of the trade for Managed Service Providers. Which RMM tool do I recommend? What do I think of this PSA  versus that PSA product? What Mail Filtering vendor would I use?

The fact is, I’ve got experience using many of the tools available to MSP’s – and have my own preferred products and vendors amongst them. I will happily share my opinion on what I think the pro’s and con’s are of all the tools I’m aware of are, but when offering this opinion to somebody looking at investing in such a tool for their Managed Service Practice, I always suggest they speak to their peers for feedback also.

Nothing beats hearing the real-world feedback of other businesses in a similar position to your own.

MSPComparison.com LogoWith that thought in mind, I’m delighted to have been asked to be a part of the Managed Service Expert Panel over at MSPComparison.com, a site that I hope will help to educate MSP’s about the options for tools available to them.

MSPcomparison.com is intended to be an independent product directory site, which provides Managed Service Providers the ability to compare and contrast solutions from user ratings and reviews.

The site was founded by James Fletcher, who is an employee of CentraStage, themselves an MSP Vendor. After speaking with a lot of MSP’s across the UK, and understanding their need to research and evaluate the products they need within their business, James decided he would setup the site to help MSP’s find the right solution – even if it isn’t the solution he’s selling!

I wouldn’t have agreed to contribute to the site myself if I didn’t think it was vendor neutral – and so far we’ve had reviews of all manner of products from contributors – speaking openly and honestly about the products they use, and like… or dislike!

The site is community driven, so the more members who join and participate, the more useful the site is to all.

If you’re an MSP of any shape or size – check out MSPComparison.com and get involved!

 

Richard Tubb is an IT Business Consultant who works with ambitious IT companies who want to grow their businesses in a scalable and sustainable way. He is also a Microsoft UK Small Business Specialist Partner Area Lead (PAL) and the elected chair of the CompTIA UK Channel Community. You can e-mail him at richard@tubblog.co.uk or connect with him via Twitter and LinkedIn.


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